Welcome to Conclave TechMedia
Event Overview
India is entering a transformative decade of customer experience — where trust, personalization, digital infrastructure, and purpose-driven loyalty converge to shape how brands engage with millions of users across platforms. As technology accelerates and consumer expectations rise, businesses must rethink their customer engagement strategies not just for growth — but for trust, retention, and long-term value.
2nd ExperienceX Loyalty Bharat Confex & Awards 2025 is a first-of-its-kind national platform bringing together over 500+ senior leaders in CX, digital transformation, loyalty, marketing, and customer data. Hosted in New Delhi, this two-day leadership summit will explore how India's CX and loyalty ecosystem is evolving through public infrastructure (like UPI, ONDC, Account Aggregators), cutting-edge technologies (AI, APIs, CDPs, Composable CX), and data-first, emotionally intelligent experiences.
Across 50+ keynotes, fireside chats, industry insight sessions, and panel discussions, ExperienceX 2025 will decode how leading brands in BFSI, retail, aviation, telecom, healthcare, real estate, and more are designing agile, scalable, and ethical customer journeys that go beyond rewards — into the future of intent-driven engagement, zero-party data, gamification, and trust architecture.
From behavioral loyalty to green rewards, conversational AI to cross-border engagement, every session is designed to be actionable, forward-looking, and grounded in India’s regulatory and technological context.
Why Attend ?
ExperienceX India 2025 is the country’s most comprehensive platform focused on customer experience, digital loyalty, and trust-building technologies. Whether you're a brand leader, CX strategist, martech professional, or technology enabler, this two-day conclave delivers actionable value across sectors.
Gain Valuable Insights
Understand how AI, APIs, CDPs, IoT, and composable CX platforms are transforming customer journeys and loyalty frameworks in India’s evolving digital economy.
Engage with Industry Leaders
Network with over 250+ senior executives, CXOs, CMOs, Heads of Loyalty, CIOs, digital transformation leaders, and government policymakers from sectors such as retail, BFSI, aviation, real estate, telecom, and healthcare.
Stay Updated on Policy & Regulation
Learn how national digital infrastructure like UPI, ONDC, Aadhaar, and the DPDP Act is enabling customer-centric experiences while ensuring privacy, security, and compliance across loyalty ecosystems.
Explore Practical Loyalty Solutions
Discover how leading brands are:
- Integrating loyalty into omnichannel platforms
- Personalizing in real time using AI & behavioral data
- Embedding reward mechanisms into wearables, EVs, apps, and more
- Solving identity resolution and consent-based engagement
Thought Leadership Opportunities
Hear from CX visionaries and loyalty innovators as they share best practices, frameworks, and case studies — from “points to purpose” and emotional loyalty to composable architecture and sustainable engagement.
Interactive Formats
Experience a dynamic mix of keynotes, fireside chats, panel discussions, and industry insight sessions, designed to deliver hands-on learning and collaborative knowledge exchange.
Discover the Future of CX & Loyalty Tech
Stay ahead of the curve with deep dives into:
- Gamification and habit loop mechanics
- Cross-border loyalty strategies
- Voice & conversational loyalty powered by GenAI
- Green loyalty programs and ESG-linked incentives
Get a Competitive Edge
With India becoming a global epicenter of digital innovation, ExperienceX India 2025 equips you with the foresight, tools, and network to stay ahead in delivering meaningful, trust-driven, and tech-enabled customer loyalty experiences..
Key Takeaways
01
Build a deep understanding of India’s digital trust frameworks and how they power consent-led CX
02
Learn how to implement zero-party data strategies that drive engagement while respecting privacy
03
Discover how top brands design real-time, multi-platform loyalty experiences
04
Explore the future of gamification, composable CX, and AI agents in retention and engagement
05
Decode ROI: Learn how to measure loyalty’s impact on CLV, NPS, and business KPIs
06
Gain practical insights into cross-border loyalty, sustainability-linked rewards, and industry-specific CX strategies
Follow us on:
Copyright © TechMedia
