Welcome to Conclave TechMedia
Agenda
10:00 - 10:05
OPENING CEREMONY
09:05 - 09:15
CHIEF GUEST SPEECH
10:20 - 10:35
Keynote: How loyalty is changing the way automotive industry
- Real-Time Customer Behavior Insights
- Automated Security and Incident Detection
- Operational Efficiency and Cost Reduction
Speaker :
Akash Joshi — Founder & Director, IMAST Operations Pvt. Ltd
10:35 - 11:20
Panel Session 4 - Loyalty in HORECA – Fostering Stronger Customer Bonds in a Competitive Market
Moderator :
Vikas Gahlaut — DGM, PVR INOX Ltd
Speaker :
Dilpreet Singh — Head, Loyalty CRM & Partnerships, ITC Hotels Limited
Sahil Sethi — Director of Loyalty, Marriott International
Sumit Biswas — Head, CRM & Loyalty, Bikanervala Foods Pvt. Ltd.
Prashant Pradhan, National Head, Bira 91
Chitra Awasthi — Director of Sales & Marketing, Grand Hyatt Gurgaon
Ravi Kant Verma — Director, Central Operations, G6 Hospitality LLC
11:20 - 12:00
COFFEE & NETWORKING BREAK
12:00 - 12:15
Keynote 4: The Future of Loyalty is Cognitive – Chatbots, AI & the Always-On Customer
Speaker :
PANKAJ ARORA ,AVP ( CX & Martech), Wow!Momo
12:15 - 13:00
Panel Session 5 : Flying High – Loyalty & CX in Indian Aviation
Moderator :
Shveta (Shveta Arora) Gupta — Director & Founder, Divyanshi Aviation Services Pvt. Ltd.
Speaker :
Colonel Sanjay Julka — CEO, AR Airways
Amit Mittal — CEO, Modair Aviation IFSC Private Limited
Indranil Mukherjee — Deputy Vice President & Head Customer Experience, PVR Limited
Rajesh Dogra — CXO – Chief Customer Experience Officer, Air India Group
Capt Sandeep Mishra, Founder & CEO, Air Kalinga Aviation Pvt Ltd
13:00 - 13:30
Keynote 5 : Exploring the convergence of Customer Experience (CX),Loyalty, Personalisation & Trust Technology in India’s digital era
Speaker :
Amit Gujral - Marketing Communication Industry Expert
13:15- 13:30
Keynote 6: Customer Data Ethics and Privacy in Loyalty Programs
- Best practices for data privacy beyond compliance
- Building trust through transparency and consent management
- Balancing personalization with ethical data use
Speaker :
TBC by Influencer
13:30 - 14:30
Industry Rountable: The Evolving Face of Loyalty – Customer Experience as a Cross-Industry Differentiator
Moderator :
Sukriti Vajpayee, Founder, Aarambh Communications
Speaker :
Aditya Bhushan Verma — Co founder & CGO, Astroyogi
Hemant Raj Singh — India Head CRM & Channel Excellence, FMC India Pvt. Ltd.
Dr. Mohit Bhatia — Founder / Director, Health & Wellness, Vkare Bio Sciences
Sandeep Singh Sachdeva — Head, Customer & Seller Experience, Snapdeal
Harshit Gupta — Head, Digital Consumer Business, MMTC PAMP India Pvt. Ltd.
Praveen Tiwari — Vice President & Head of Customer Service, AVI Renewable Energy Pvt Ltd
Dr. Saurabh Lall — Vice President (P&L Head) & Hospital Director, Marengo Asia Hospitals
14:30 - 15:30
Panel Session 6: Customer Experience & Loyalty in the New Normal
Moderator :
Nittin Luthra, Strategic Business Head, PVR Limited
Speaker :
Ambrish Ranjan — Executive Director, Asort.com
Capt. Parul (―CX Commander ) Singh — Head of CX Transformation, Euler Motors
Saransh Bhatnagar — Head of MarTech & Brand, CARS24 Australia
Alok S. Pandey — Co Founder, Village Food Courts
Venkat Ramanan, Head - Customer Experience and Digital Transformation, Lifelong Online
Rajesh Sethuraman, Head- Marketing, Marks & Spencer
15:30 - 15:40
CLOSING REMARKS BY CHAIRPERSON
15:40 ONWARDS
COCKTAILS & NETWORKING
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