Welcome to Conclave TechMedia
Agenda
Day 1 Day 2
09:00 - 10:00
REGISTRATION & WELCOME COFFEE
10:00 - 10:10
LAMP LIGHTING CEREMONY
10:10 - 10:15
PRODUCER NOTE
10:15 – 10:30
CHAIRPERSON SPEECH
Speaker :
Amit Gujral - Marketing Communication Industry Expert
10:30 - 10:45
Keynote: Building Scalable AI- & Cloud-Powered Loyalty Platforms: From Data to Personalized Customer Experiences
- Data Infrastructure & Integration — Laying the Foundation for Scalable Loyalty
- AI-Driven Personalization & Customer Segmentation — From Raw Data to Individual Experiences
- Real-time Execution & Omnichannel Delivery — Bringing Personalization to Life across Touchpoints
Speaker :
Manish Panjwani , CTO, Shriram Automall India Limited (SAMIL)
10:45 - 11:45
Panel Session 1: Retail & E-Commerce Reimagined: Winning Customer Loyalty in the Experience Economy
Moderator :
Aditya Arunn Sakhuja — Deputy General Manager, Growth & Strategic Partnerships, The Body Shop
Speaker :
Harshavardhan Chauhaan — Founding Visionary & Chief Belief Officer, Bharat YEF (Young Entrepreneurs Fund)
Vibha Sarin Prabhakar — Chief Experience Officer, Shriram Automall(SAMIL)
Rishabh Barguzer — Senior Vice President Marketing, Kurlon (Sheela Foam / SleepWell)
Anupam Jaiswal — Deputy VP / Head – CRM & Mobility, DishTV
Sai Thota (Tota) — Revenue Head – D2C, Salty
Kammal V( The Viti Man) Kkalra, Director of Operations, VegNonVeg
11:45 - 12:15
COFFEE & NETWORKING BREAK
12:15 - 12:30
Keynote Talk 2 : Composable CX – The Next-Gen Architecture for Agile Loyalty Systems- Platinum Sponsor
Speaker :
Akash Joshi — Founder & Director, IMAST Operations Pvt. Ltd
12:30 - 13:15
Panel Session 2: BFSI in Focus – Personalization, Rewards, and Trust in Digital Finance
Moderator :
Amit Jain — Corporate Vice President, Axis MaxLife Insurance Company Limited
Speaker :
Angad Wadia — Chief Operating Officer, Bajaj Capital Ltd.
Naveen Malhotra — Director – Client Relations, Sber Bank India
Ratnesh Kumar Srivastava — Head, Global Loyalty Analytics & Customer Loyalty & Engagement, Mastercard
Shivesh Kumar — Chief Customer Officer, The Policy Exchange
Deepak Tomar — CEO, Novus Loyalty
13:15 - 13:30
Industry Insights Session 1- The Technology Stack Behind Hyper- Personalized Customer Journey
Speaker :
Anupam Jaiswal — Deputy VP / Head – CRM & Mobility, DishTV
13:30 - 13:45
Keynote 4: Sponsor Details to TBC -Vananam
- Building loyalty through 24/7 intelligent support across channels
- AI-powered personalization engines for predictive rewards
- Designing emotionally aware chatbots that drive real-time brand affinity
13:45 - 14:15
Fireside Chat 1 [Podcast]: Utilities & Telecom – Turning Commodities into Customer-Driven Brands
Moderator :
Mouazam Hakim — Senior Manager, Customer Experience, British Council
Speaker :
Pradeep Verma — Customer Experience Director, Nokia
Santosh Tiwari — Regional Head — Customer Life Cycle Management, Hathway Cable & Datacom Ltd
Anand Khare — Advisor (Operations), Department of Telecommunications (DoT), Government of India
Vijay Anand Tripathi — VP & Head — Customer Engagement, DishTV India Ltd.
14:15 - 15:00
Panel Session 3: Real Estate– High-Touch CX in Low-Frequency Markets
Moderator :
Sukriti Vajpayee, Founder, Aarambh Communications
Speaker :
Justin Masih — Vice President – Leasing & Operations, CRC Group
Anupama Singhh — Head CRM / AGM – Customer Experiences, DLF
Deepak Kumar Sharma — President & CEO, Premiere Malls / Village Groupe & Cineport Cinemas
Rohit Bishnu Khatua — Integrated Marketing and Communication Leader,), ex-CMO Antara Senior Care
15:00 - 15:10
CLOSING REMARKS BY CHAIRPERSON
15:10 ONWARDS
COCKTAILS & NETWORKING
10:00 - 10:05
OPENING CEREMONY
09:05 - 09:15
CHIEF GUEST SPEECH
10:20 - 10:35
Keynote: How loyalty is changing the way automotive industry
- Real-Time Customer Behavior Insights
- Automated Security and Incident Detection
- Operational Efficiency and Cost Reduction
Speaker :
Akash Joshi — Founder & Director, IMAST Operations Pvt. Ltd
10:35 - 11:20
Panel Session 4 - Loyalty in HORECA – Fostering Stronger Customer Bonds in a Competitive Market
Moderator :
Vikas Gahlaut — DGM, PVR INOX Ltd
Speaker :
Dilpreet Singh — Head, Loyalty CRM & Partnerships, ITC Hotels Limited
Sahil Sethi — Director of Loyalty, Marriott International
Sumit Biswas — Head, CRM & Loyalty, Bikanervala Foods Pvt. Ltd.
Prashant Pradhan, National Head, Bira 91
Chitra Awasthi — Director of Sales & Marketing, Grand Hyatt Gurgaon
Ravi Kant Verma — Director, Central Operations, G6 Hospitality LLC
11:20 - 12:00
COFFEE & NETWORKING BREAK
12:00 - 12:15
Keynote 4: The Future of Loyalty is Cognitive – Chatbots, AI & the Always-On Customer
Speaker :
PANKAJ ARORA ,AVP ( CX & Martech), Wow!Momo
12:15 - 13:00
Panel Session 5 : Flying High – Loyalty & CX in Indian Aviation
Moderator :
Shveta (Shveta Arora) Gupta — Director & Founder, Divyanshi Aviation Services Pvt. Ltd.
Speaker :
Colonel Sanjay Julka — CEO, AR Airways
Amit Mittal — CEO, Modair Aviation IFSC Private Limited
Indranil Mukherjee — Deputy Vice President & Head Customer Experience, PVR Limited
Rajesh Dogra — CXO – Chief Customer Experience Officer, Air India Group
Capt Sandeep Mishra, Founder & CEO, Air Kalinga Aviation Pvt Ltd
13:00 - 13:30
Keynote 5 : Exploring the convergence of Customer Experience (CX),Loyalty, Personalisation & Trust Technology in India’s digital era
Speaker :
Amit Gujral - Marketing Communication Industry Expert
13:15- 13:30
Keynote 6: Customer Data Ethics and Privacy in Loyalty Programs
- Best practices for data privacy beyond compliance
- Building trust through transparency and consent management
- Balancing personalization with ethical data use
Speaker :
TBC by Influencer
13:30 - 14:30
Industry Rountable: The Evolving Face of Loyalty – Customer Experience as a Cross-Industry Differentiator
Moderator :
Sukriti Vajpayee, Founder, Aarambh Communications
Speaker :
Aditya Bhushan Verma — Co founder & CGO, Astroyogi
Hemant Raj Singh — India Head CRM & Channel Excellence, FMC India Pvt. Ltd.
Dr. Mohit Bhatia — Founder / Director, Health & Wellness, Vkare Bio Sciences
Sandeep Singh Sachdeva — Head, Customer & Seller Experience, Snapdeal
Harshit Gupta — Head, Digital Consumer Business, MMTC PAMP India Pvt. Ltd.
Praveen Tiwari — Vice President & Head of Customer Service, AVI Renewable Energy Pvt Ltd
Dr. Saurabh Lall — Vice President (P&L Head) & Hospital Director, Marengo Asia Hospitals
14:30 - 15:30
Panel Session 6: Customer Experience & Loyalty in the New Normal
Moderator :
Nittin Luthra, Strategic Business Head, PVR Limited
Speaker :
Ambrish Ranjan — Executive Director, Asort.com
Capt. Parul (―CX Commander ) Singh — Head of CX Transformation, Euler Motors
Saransh Bhatnagar — Head of MarTech & Brand, CARS24 Australia
Alok S. Pandey — Co Founder, Village Food Courts
Venkat Ramanan, Head - Customer Experience and Digital Transformation, Lifelong Online
Rajesh Sethuraman, Head- Marketing, Marks & Spencer
15:30 - 15:40
CLOSING REMARKS BY CHAIRPERSON
15:40 ONWARDS
COCKTAILS & NETWORKING
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