Loyalty Conference New Delhi | CX Conference India

Speakers

HARSHAVARDHAN CHAUHAAN

Founding Visionary & Chief Belief Officer Bharat YEF, Young Entrepreneurs Fund

DIBYENDU KUMAR DAS

Sr-EVP and Head of Digital transaction excellence unit, Bandhan Bank

VIBHA SARIN PRABHAKAR

Chief Experience Officer, Shriram Automall

ANAND KHARE

Advisor (Operations), DOT Department of Telecommunications ( DOT ), Government of India

INDRANIL MUKHERJEE

Deputy Vice President & Head-Customer Experience, PVR Limited

AMBRASH KAPOOR

Associate Director - Customer Service, ASICS Corporation

ANGAD WADIA

Chief Operating Officer, Bajaj Capital Ltd.

NAVEEN MALHOTRA

Director - Client Relations , Sber Bank India

SANDEEP SINGH SACHDEVA

Head - Customer & Seller Experience, Snapdeal

SARANSH BHATNAGAR

Head of MarTech & Brand - CARS24 Australia

ADITYA ARUNN SAKHUJA

Growth & Strategic Partnerships — The Body Shop

DR. MOHIT BHATIA

Founder – Fuschia, Physiovits & Dr. Snug | Director – Vkare Bio Sciences Pvt. Ltd.

VISHAL PATHANIA

Head of Digital Marketing, Relaxo Footwears Limited

ANUPAMA SINGHH

Head CRM-A.G.M-Customer Experiences, DLF

SAHIL SETHI

Director of Loyalty, Marriott International

HEMANT RAJ SINGH

India Head CRM & Channel Excellence - FMC India Pvt. Ltd

SHREH MADAN

Chief Marketing Officer Co-Founder Burgrill

AKASH JOSHI

Founder & Director, IMAST Operations Pvt. Ltd.

SUMIT BISWAS

Head - CRM & Loyalty, Bikanervala Foods Pvt. Ltd

KAMMAL V (THE VITI MAN) KKALRA

Director Of Operations, VegNonVeg

CHITRA AWASTHI

Director of Sales Marketing, Grand Hyatt Gurgaon

JUSTIN MASIH

Vice President – Leasing & Operations, CRC Group

RISHABH BARGUZER

Senior Vice President - Marketing, Kurlon (Sheela Foam)

DR SAURABH LALL

Vice President (P&L Head) & Hospital Director, Marengo Asia Hospitals

CAPT.PARUL ("CX COMMANDER") SINGH

Head of CX Transformation, Euler Motors

HARSHIT GUPTA

Head - Digital Consumer Business, MMTC-PAMP India Private Limited

SHIVESH KUMAR

Chief Customer Officer, The Policy Exchange

PRAVEEN TIWARI

Vice President & Head of Customer Service, AVI Renewable Energy Pvt Ltd

RATNESH KUMAR SRIVASTAVA

Head - Global Loyalty Analytics, Customer Loyalty & Engagement, Mastercard

SANTTOSH TIWARI

Regional Head - Customer Life Cycle Managemement, Hathway Cable & Datacom Ltd

AMIT JAIN

Corporate Vice President, Max Life Insurance Company Limited

SHVETA (SHVETA ARORA) GUPTA

Director and Founder, Divyanshi Aviation Services Pvt. Ltd

DEEPAK KUMAR SHARMA

President and C.E.O. - Premiere Malls,Village Groupe & Cineport Cinemas

KAPIL SHARMA

CXO - Strategy, Ecosystem & Corporate Affairs - Semiconductors, Displays & Electronics Business Vedanta Group

ROHIT BISHNU KHATUA

Integrated Marketing and Communications Leader-CMO, Antara Senior Care

DILPREET SINGH

Head - Loyalty CRM and Partnerships, ITC Hotels Limited

ANUPAM JAISWAL

Deputy VP | Head - CRM & Mobility, DishTv

VIJAY ANAND TRIPATHI

VP-Head - Customer Engagement, Dishtv India Ltd.

MOUAZAM HAKIM

Senior Manager Customer Experience, British Council

RAJESH DOGRA

Chief Customer Experience Officer, Air India

RAVI KANT VERMA

Director - Central Operations G6 Hospitality LLC

Sukriti Vajpayee is an accomplished communications strategist and the founder of Aarambh Communications, a boutique PR consultancy that partners with forward-thinking brands to craft narratives that inspire action and drive reputation-led growth.

With over a decade of experience in public relations, brand storytelling, and media strategy, Sukriti has built a diverse portfolio across sectors, including fintech, startups, consumer wellness, sustainability, and lifestyle. Her work reflects a deep understanding of how strategic communication can be leveraged to shape perception, build credibility, and create lasting market impact.

At Aarambh Communications, Sukriti leads integrated communication mandates for a range of new-age companies, helping them strengthen their public image, enhance stakeholder trust, and establish leadership positioning in increasingly competitive ecosystems.

Her agency has also partnered with prominent consumer and impact-driven brands such as PeeSafe, The Indus Entrepreneurs (TiE), Neutrogena (Kenvue), PNB MetLife, and several others, driving campaigns that amplify powerful narratives around menstrual hygiene, sexual wellness, Ayurveda’s modern relevance, and financial inclusion.

A BW 40 Under 40 awardee, Sukriti has previously led communications for leading startups and corporates, experiences that laid the foundation for her to build Aarambh Communications as a consultancy known for its insight-led strategies and exceptional client service.

Sukriti believes that PR today must evolve from being transactional to transformational, shaping perception, influencing decisions, and enabling business growth. Her thought leadership is rooted in the conviction that strategic storytelling can redefine how emerging brands are perceived, trusted, and valued.

Naya Bharat Nayi Nishtha

IMAST Presents 2nd ExperienceX Loyalty Bharat Confex & Awards 2025 Powered By The Reward Store

IMAST Presents 2nd ExperienceX Loyalty Bharat Confex & Awards 2025 Powered By The Reward Store

Speakers