Nomination Guidelines – 2nd ExperienceX Loyalty Bharat Confex & Awards 2025

Eligibility

Company Awards: Open to all organizations across industries (Retail, E-commerce, FMCG, BFSI, Aviation, HORECA, Real Estate, Hospitality, Automotive, Telecom, Utilities, Solution or technology Providers etc.). Submissions must showcase implemented initiatives with measurable results within the last 12 months.

Individual Awards : Open to all. In case of default in payment, the nomination will stand void.

Important Points

Nominations must be submitted by the individual/team directly responsible for the initiative, program, or strategy.
Submissions will be assessed on the basis of innovation, execution, measurable impact, and scalability.
All entries must be backed by facts, figures, KPIs, and supporting documentation. Case studies and testimonials are encouraged.
Information submitted will be kept strictly confidential and shared only with the judging panel assigned to the category.
Company Awards nominations should be authenticated by the Head of Department (HOD) or HR or concern authority.
Individual Awards nominations are encouraged to share their SUPPORTING DOCUMENTS.
Only initiatives/programs executed within the current organization in the past 12 months will be considered.
Incomplete or non-compliant submissions will be disqualified.
Deadline: All nomination forms must be submitted by 25 November 2025 to sanskriti.vardhan@conclavetechmedia.com.

Evaluation Process

Step 1 – Screening: Submissions are reviewed by the Conclave TechMedia Awards Team to ensure eligibility and completeness.

Step 2 – Jury Review: Eligible entries are presented anonymously to an independent jury of CX & Loyalty leaders, who assess them on innovation, execution, impact, scalability, and sustainability.

Step 3 – Final Selection: Scores from the jury are consolidated to shortlist finalists and winners in each category.

Step 4 – Recognition: Winners will be honored during the Awards Night on 9 December 2025, following Day 1 of the conference in New Delhi.

Customer Experience Trailblazer Award

Next-Gen Personalization Excellence Award

AI-Powered Loyalty Transformation Award

Digital-First Loyalty Program of the Year

Customer Data Trust & Transparency Award

Zero-Party Data & Insights Leadership Award

BFSI & FinTech Loyalty Excellence Award

Retail & E-Commerce Loyalty Leader Award

HORECA Loyalty Award

Aviation & Mobility CX Excellence Award

Automotive Loyalty & Mobility Innovation Award

Essential Services CX Excellence (Telecom, Utilities & Real Estate)

Purpose-Driven Loyalty & Sustainability Award

Emerging Loyalty Tech Startup of the Year Award

CX Visionary Leader of the Year

Rising Star in CX & Loyalty

Naya Bharat Nayi Nishtha

2nd ExperienceX Loyalty Bharat Confex & Awards 2025